Congratulations to the Team at The Pentagon Shopping Centre, Chatham having recently completed their World Host Customer Care Training – pictured above some of the staff with their certificates, also included back row second left, Mr Martyn Stone Centre Director.
The basic principle of The World Host Customer Care Training is to ensure our front-line operatives provide a world class experience to all customers that enter the premises we deliver services to . It also provides our staff with the skills and knowledge to deliver excellent customer service that will give business’s a great reputation. Through this interactive training, we encourage our staff to think about their own experiences of good and bad service, understand why their role has such an impact on our customers’ experience, and learn vital communication and listening skills that will set them up for success.
David Robinson Managing Director stated “We can never underestimate the need to provide ongoing customer service training to our front-line staff. This is where The World Host Customer Training can provide that extra focus on enhancing the service delivery to both our clients and their customers. I would like to thank Martyn Stone,, Centre Director for his support and funding to ensure the staff at The Pentagon Centre are providing best in service customer experience.