Robinson Services Tower Centre Team Gain Top Marks in Customer Service Excellence Survey
As we move into exam results season it is not only students gaining top marks across Northern Ireland. Three star employees of Robinson Services at the Tower Centre Ballymena achieved 100% scores in the Customer Service Excellence Survey recently carried out by Customer Service Excellence Ireland ( CSEI ) on behalf of the Managing Agent for The Tower Centre, Lambert Smith Hampton.
The star employees were David Coburn, Security Officer, Pauline McCarte, House Keeper and David Morrison, Security Officer and The Tower Centre itself also received a Certificate in achieving over the 85% excellence mark in this mystery independent audit.
Stephen Wood, Operations Director, Robinson Services commented:
“A hearty congratulations to our three star employees , David, Pauline and David for their outstanding achievement with these results. This reflects positively on everyone at the Tower Centre so well done also to Bobby Watt, Key Account Manager and Paul Nicholl Site Manager for their work which also contributed to this success.
We place great emphasis in training staff within the business and customer service on behalf of our customers is a huge part of this training. Customer Service in our business is vital as it helps improves our clients customer service standards over time. By improving customer service standards to the level of excellence any business or organisation will increase satisfaction, then loyalty. It is the ability to create loyal customers that drives retention, sales growth and profit increases. Well done once again to everyone involved at the Tower Centre on a job well done.”