The World Cup May be Over but there’s More World Class Staff Training at Sarah Jane Robinson House for Robinson Services Managers









The Premiership Football season has just got underway in what seems moments after a stupendous World cup in Brazil over the Summer but  Robinson Services keep the world class training going. At Sarah Jane Robinson House in Antrim, Head Office of Robinson Services managers and staff took part in The World Host customer service training programme. The course aims to give businesses in the tourism, hospitality, travel, passenger, transport and retail sectors a competitive edge in this time of opportunity. Developed for the Northern Ireland market by NITB and the Tourism and Hospitality Sector Skills Council, People1st, the programme offers delegates a comprehensive training toolkit that can be used across a wide variety of industries.

David Robinson, Managing Director of Robinson Services, commented;

“The course is designed to improve customer service and is about focusing on the needs of our customers to enable us to deliver excellent customer service.

The objectives of the course were to enhance-Welcoming people skills, creating the right impression, handling customer concerns, understanding the importance of the communication process and developing effective listening  to our customers in a way that shows we care about them and their needs, understanding the customer’s need and that our attitude towards customers is a key element of service that forms a lasting impression.
The quality of front-line customer service is key to our business success at Robinson Services. We pride ourselves on forming valuable partnerships with customers and employees and look forward to adding more training accreditations to our already extensive list of certifications.  At Robinson Services our staff training is relentless and we are continually investing in new ways to further improve our Customer Service.”

For more information contact Robinson Services on 028 9442 9717 or by email at

Pictured left to right Catherine Mawdesley , World Host Training and Garry Suddabby, Trainer, Robinson Services