On Saturday 5 November a group of Robinson Services Security Officers attended a World Host, Principles of Customer Care Training session. The training was designed for officers deployed in a Front of House Customer Service role, officers that are in contact with customers, clients and members of the public throughout their day, World-class Customer Service is traditionally defined as the ability to meet or exceed a customer’s expectations. At Robinson Services we are constantly striving to be the “best in class”, by delivering ongoing training that allows our officers to develop the correct skill set that enables them to undertake a greater variety of work in a competent professional manner.
David Robinson Managing Director commented “to become the most-admired company in the provision of Front of House Security means planning each step, each interaction and each transaction to map out our customer’s need and more so determine their expectations. The World Host Customer Care Training helps set us apart in what is already a competitive industry. By ensuring our officers provide a memorable service that leaves a lasting impression is key. We are currently providing Front of House Security Services to many high profile businesses in Northern Ireland that include Fujitsu, SSE Electricity, KPMG and Capita and it is therefore essential that our officers have all the key skill sets to meet and exceed our clients expectations.