Congratulations are in order to the Robinson Services staff at Foyleside Shopping Centre, who were recently commended by Lambert Smith Hampton for demonstrating exceptional customer service in their various roles.
In these tough times for retailers, clients are more and more likely to reject bad service when a competitor in particular can offer the same service and price without the hassle. Our clients can no longer view customer service as an option and providing a positive retail customer experience is vital. A coherent and successful customer service model is the differentiating factor between a successful and unsuccessful business
Sinead Sharpe HR Director commented: “ I am naturally delighted with The Robinson Services Team once again receiving recognition for demonstrating ‘world class service’ to our retail customers.Customer experience is important to every industry, but particularly vital within Shopping Centres . Fierce competition, exacerbated by the rise of ecommerce, means it is increasingly important for the Centres to differentiate themselves . Our employees can impact directly on the customer experience and ensuring our teams are trained to the required standard is always at the forefront of our solution”
Pictured left to right Adrian O Brien Security Supervisor, Theresa Harkin, Foodcourt Operative & Kyle McGowan Security Officer