All Washed Up? Not a Chance as Laundry Division Staff Celebrate 70 Years of Experience

Long-serving staff from Robinson Services Laundry Division, who have been with the company for ten years or more, recently took part in a special presentation hosted by David Robinson in celebration of their dedicated service to Robinson Services.

At the presentation, held at the state of the art Laundry Division factory in Antrim there was lots of reminiscing and funny stories were told; journeying back even to a time when the staff worked in Waveney Laundry in Ballymena, before it was bought over by Robinson Services and the name subsequently changed when relocating to the new £2m investment in Antrim.

David Robinson, Managing Director of Robinson Services, commented;

“The four staff in attendance here today total a staggering combined 70 years’ service, a truly monumental figure!  The staff who attended the presentation range from all different roles within the laundry team and I would personally like to congratulate them all once more on their respective milestones within the company.  One of our longest-serving Laundry members, Pamela Fullerton, has clocked up a staggering 30 years of service to Robinson Services, and to her in particular, I wanted to show my gratitude.  Coming up close behind him is Jennifer Jackson who is in her 20th year at the Laundry!  Jason Mitchell has been working in the Laundry for 10 years as has Linda McKendry   Each and every one of our Laundry family are key members of our smooth-running operation and I want them all to know that their work is very much appreciated.  We wish them many more years of dedication to follow.”

Robinson Services Recognised at National British Security Industry Association Gala Ceremony

Congratulation to John Moore, Security Officer at Millennium House who received a National Special Commendation Award for Best Newcomer to the Security Industry for 2017.

The esteemed Security Personnel Award presentations took place at the British Security Industry Association Annual Luncheon, in the Grand Connaught Rooms, Covent Garden, London on 12 July 2017.The renowned industry awards are currently in their nineteenth year and serve to recognise the talent, dedication, skill and bravery exhibited by security personnel in their roles each and every day.

David Robinson Managing Director commented “ This is a tremendous accolade for Robinson Services and we are all extremely proud of John for achieving such a prestigious national award. Our employees invest a great deal of passion and considerable expertise to ensure the services delivered by Robinson Services are always compliant and meet the high standards expected by our ever increasing customer base.”

Robinson Services Housekeeping Team pass their first year at Queens University with Flying Colours.

Congratulations to the Robinson Services Team at Queens University Belfast having successfully completed their first year on site with the company. The contract which involved the transfer of 55 staff in July 2016 has gone from strength to strength and has also seen an increase in KPI standards, reaching the wonderful score of 100% for May 17.

David Robinson commented: we were naturally delighted when we received news of the original contract award in April 2016. The contract has since grown in size, we are also recruiting more staff and adding additional services to our university portfolio. I would personally like to thank all the staff associated with the contract, for their loyalty and their tremendous efforts in making the contract the success it has been.

Robinson Services Security Officers Rewarded by British Security Industry Association.

Pictured left to right: John Moore Robinson Services, James Kelly Chief Executive BSIA, David Robinson Managing Director Robinson Services, Peter Jebb Robinson Services.

The British Security Industry Association (BSIA) recently announced the winners of its Regional Security Personnel Awards 2017.
Now in their nineteenth year, the prestigious awards serve to recognise the outstanding achievements and invaluable contributions made by professionals working within the UK’s private security industry. The awards are presented in five different categories: Best Team, Outstanding Act, Service to the Customer, Best Newcomer and Best Use of Technology.
“Each year I am humbled to learn of the truly outstanding work undertaken by security officers in their daily roles and this year was no exception,” commented James Kelly, Chief Executive of the BSIA. “These awards are a fantastic way to showcase the hard work and talent exhibited by individual officers and teams within the industry, ranging from life-saving actions to intelligent uses of new technology. The BSIA prides itself upon representing the very best in the security industry and these winners are a testament to the true quality of our members.”
As in 2016 Robinson Services have picked up the award for “Best Newcomer” to the security industry in Northern Ireland. John Moore based at Millennium House, a large office block in the heart of Belfast City Centre, only joined the security industry in October 2016 and has already proven to be a valuable member of the site and Robinson Services team. John has also been shortlisted for The National Award for “Best Newcomer” to the security industry in The UK,
Peter Jebb has been credited with the award for “Outstanding Act” by a security officer in Northern Ireland. In July 16 whilst on duty in The Meadows Shopping Centre, Portadown, Peter intervened to prevent a member of the public from an attempted suicide in the River Bann.
David Robinson, Managing Director Robinson Services commented : “It is fantastic that the great work of The Robinson Services Security Officers has been recognised by such a prestigious organisation as The British Security Industry Association. The awards highlight the focus our company places on ensuring officers have the necessary skills and training to complete their roles in a diligent and professional manner. Our employees invest a great deal of passion and considerable expertise in carrying out their duties and the recognition received by John and Peter is testimony to this commitment.”

For more information contact Robinson Services on 028 9442 9717 or email bernardb@robinson-services.com

Congratulations to the Robinson Services staff at Foyleside Shopping Centre for demonstrating exceptional customer service

Congratulations are in order to the Robinson Services staff at Foyleside Shopping Centre, who were recently commended by Lambert Smith Hampton for demonstrating exceptional customer service in their various roles.

In these tough times for retailers, clients are more and more likely to reject bad service when a competitor in particular can offer the same service and price without the hassle. Our clients can no longer view customer service as an option and providing a positive retail customer experience is vital. A coherent and successful customer service model is the differentiating factor between a successful and unsuccessful business

Sinead Sharpe HR Director commented: “ I am naturally delighted with The Robinson Services Team once again receiving recognition for demonstrating ‘world class service’ to our retail customers.Customer experience is important to every industry, but particularly vital within Shopping Centres . Fierce competition, exacerbated by the rise of ecommerce, means it is increasingly important for the Centres to differentiate themselves .  Our employees can impact directly on the customer experience and ensuring our teams are trained to the required standard is always at the forefront of our solution”

Pictured left to right Adrian O Brien Security Supervisor, Theresa Harkin, Foodcourt Operative & Kyle McGowan Security Officer

Robinson Services Growth Continues as they are named in the Top 50 Largest Employers in Northern Ireland

Robinson Services is proud to announce that in The Belfast Telegraph Top 100 Companies in Northern Ireland  May 2017 publication the company was named in the Top 50 Largest Employers in Northern Ireland, ranking amongst other well-known names such as  Henderson Retail, Danske Bank, Teleperformance, Charles Hurst, Wrightbus and Randox.

Employing almost 1,200 staff across the Hygiene, Cleaning, Security and Laundry divisions from its Antrim Head Office and a further 150 employees within other Robinson family companies Robinson Services continues to be recognised as one of the country’s most progressive and forward thinking support services companies.

David Robinson, Managing Director of Robinson Services, commented;

“It is a great honour to be named in the Top 50  Largest Employers in Northern Ireland and is a fitting tribute to how far the business has come. From humble beginnings over 40 years ago the company has grown and developed into one of the largest private UK support services businesses. Our professional reputation in the support services market is based on consistent delivery and continual growth, a client base that now exceeds 5,000, including many of the best-known names in the UK, and a total workforce of almost 1,400 employees. We are thoroughly committed to expanding the company and our ever growing portfolio of clients which in turn generates vast employment across Northern Ireland.

For further information contact Robinson Services on 028 9442 9717 or by e mail to info@robinson-services.com

On your marks, get set, go as Robinson Services relay team storm home in Belfast Marathon

“On your marks, get set, go” This was the phrase that caused sleepless nights for many athletes across Northern Ireland and beyond as they made their final preparations for the Belfast City Marathon on Monday 1 May. However this was not the case for The Robinson Services seasoned relay team as they took on the gruelling 26.2 mile challenge through the streets and suburbs of  Belfast and finished in a respectable 3 hours 54 minutes.

Sinead Sharpe HR Director commented “ I am delighted to have been part of such an energetic team – they have been so committed and trained for many weeks to participate in the relay. On behalf of the entire Robinson Services team, I would like to thank Linen Connect for their extraordinary sponsorship of £1000 for our chosen charity, Action Cancer

Pictured back row left to right, Billy Donegani, Anne McKee, Jacqueline Mitchell, Laura Fry, front row, Sinead Sharpe and Richard Yates, Linen Connect.

Ever wondered who puts the Service into Robinson Services? Now We Reveal All.

Have you ever wondered who puts the Service into Robinson Services? Well if you happened to be taking a stroll through Castle Gardens recently then you would have your answer.

The senior management, operation managers, contract managers and head office support staff gathered for the quarterly business review and update.

Best let David Robinson, Managing Director tell us more: “At Robinson Services we are all about our people and delivering world class services to our ever increasing portfolio of customers. We work in partnership with our clients to provide the right mix of services for increased effectiveness and efficiency. Our fully trained teams are led by experts in their fields, but all work together as one company, towards the same goal: the provision of high end, innovative soft service solutions. We are always innovating; looking for ways we can harness information, practices, procedures and increase efficiency to improve the services we deliver to our clients.

Our specialised training division supports in the region of 1000 training hours per week, to meet the demands of our ever evolving business. Our culture is one that encourages people to be their best, and do the best job that they can. Our reputation is built on every Robinson Services employee and supported by the team gathered here.”

To put us to the test give us a call on 028 9442 9717 or e mail bernardb@robinson-services.com

 

Robinson Services Delighted to Support NIHF Housekeeping Awards 2017

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Housekeepers from throughout Northern Ireland gathered at the Clayton Hotel , Belfast recently to discover who had cleaned up in this year’s Hotel & Guesthouse Housekeeping Awards. The event, which was hosted by the BBC’s Jo Scott, saw the winner in the under 90 room category go to the Tara Lodge with the runners up being the Bushmills Inn Hotel and Belmore Court & Motel . The winner in the over 90 Rooms category was the Holiday Inn Express Belfast with the Runner up the Ibis Belfast City Centre

The awards, organised by the Northern Ireland Hotels Federation, are held on an annual basis and have been designed to showcase the important role of housekeeping and reward excellent achievements of housekeeping staff. This is the eighth year they have taken place and Tourism Northern Ireland, Bunzl Rafferty Hospitality Products, Ecolab and Robinson Services supported them.

Janice Gault, President of the NIHF commented;

“This competition focused on the housekeeping department and the important role they play in a hotel’s success. They are often forgotten and overlooked when awards are been given out and the NIHF is keen to redress this situation. The Housekeeping Awards were started eight years ago and I am delighted to report that support from within the industry has been exceptional and this coupled with assistance from our sponsors has made the 2017 event an outstanding success”

The 2017 competition included a team assessment day with all housekeepers undertaking a range of tasks evaluating the skills they use everyday. This was followed by a surprise on-site inspection for the  shortlisted finalists. The judging panel assessed the winners on cleanliness, attention to detail and a good overall guest impression. The main objective of the competition is to raise standards in the industry whilst rewarding and recognising the housekeeping departments in Northern Ireland’s hotels.”

Stephen Wood, Operations Director, Robinson Services

“We are delighted to support this very important competition competition which rewards and recognises one of the most important functions a successful hotel.  We pass on our congratulations to all the winners and participants and in particular the  Belmore Court Hotel, The Salty Dog, The Holiday Inn and the Ibis Hotel that we provide Laundry services from our state of the art premises in Antrim.”

Back to School with A Difference as Robinson Services Wins Education Authority Contract

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Pictured left to right: Leon Gilchrist and Pamela Fullerton, Robinson Services celebrate the Education Authority Success

It was back to school with a difference for Robinson Services as they announced the award of the contract to provide Female Hygiene, Clinical and Nappy Waste Units to The Education Authority for Northern Ireland across almost 400 schools throughout Northern Ireland. Ballynahinch. This contract award involves the retention of the contract for the Belfast Education and Library Board covering two hundred and eight schools , first awarded in 2014 and the addition of the South Eastern Education and Library Board with and additional 0nee hundred and seventy six schools both effective 1st April 2017.

Stephen Wood, Operations Director, Robinson Services commented; “Robinson Services are thrilled to have been awarded the contract for The Education Authority for Northern Ireland. We see this as a unique opportunity to work in partnership with a high profile and well established Authority, a non-departmental body sponsored by the Department of Education. The Education Authority are responsible for ensuring that efficient and effective primary and secondary education services are available to meet the needs of children and young people, and support for the provision of efficient and effective youth services. We look forward to working and delivering first class products and services to the Education Authority on the back of this competitive tender win.

I would like to take the opportunity to personally thank The Education Authority for this tremendous opportunity. Let’s hope we continue to achieve “good school reports” through the duration of this contract.”

Pictured left to right Leon Gilchrist and Pamela Fullerton , Robinson Services celebrate the success with The Education Authority Contract Award.

For more information contact Robinson Services on 028 9442 9717 or by email on info@robinson-services.com