National Success for Robinson Services at the 2017 Loo of the Year Awards.

2017 has once again proven a very successful year for Robinson Services at the Loo of the Year Awards. On the back of our 11 platinum and 2 gold standard awards, we have enjoyed national recognition in a number of different categories. The annual Loo of the Year Awards competition, now in its 30th year has helped focus the spotlight on ‘away from home’ amenities. It is now considered as ‘the washroom standard’ and the Awards are supported by national tourism bodies throughout the UK.

At the annual ceremony held in Solihill on 7 December, Robinson Services were presented with the following category awards:

National Category Award for Ireland:
Best Visitor Attractions – Giants Causeway
Best Office Category – Centra House
Best Airport Category – George Best Belfast City Airport
Best Changing Place – Giants Causeway
Most Eco Friendly Facility – Giants Causeway

Stephen Wood Operations Director commented.” Once again our teams of dedicated, highly trained cleaning operatives have been recognised for their impeccable performance standards. Robinson Services are fully committed to ensure all public amenities we maintain are serviced to the highest standard. Whilst naturally delighted at the company recognition, we are under no illusion that these awards belong to our staff, for their ongoing efforts and commitment. I would like to personally thank everyone who has supported Robinson Services in what has been another very successful year at The Loo of the Year Awards. “

Lucky 13 For Robinson Services At The Loo Of The Year Awards 2017

Once again Robinson Services have had a very successful year at the Loo of The Year Awards 2017.
The team have improved on the 7 Platinum and 5 Gold awards achieved in 2016 to pick up 11 Platinum and 2 Gold awards in 2017. We have achieved the highest standard in various industries, that include retail, airports, large office space and visitor centres.

CATEGORY WINNERS

David Robinson commented “Cleanliness can be critical when it comes to protecting a business brand. It impacts customers’ experience and perceptions, affects their loyalty, and influences what they tell friends and family. That’s why it’s important our business consistently deliver a clean, fresh and healthy washroom environment. It is also critically important if we want our customers and visitors to maintain a healthy lifestyle, by limiting the risk of infections”
“Robinson Services maintain washrooms that are used by an estimated 30,000 people each day. We are proud of the standard we deliver and the training provided to achieve these awards on an annual basis. I want to thank the various teams throughout the province for delivering standards that are once again acknowledged within our own industry”

Congratulations to Our Five 2017 British Institute of Cleaning Science Finalists

 

Congratulations to the five Robinson Services employees that made it through to the final stages of the 2017 British Institute of Cleaning Services Awards. We were represented in three categories that included retail, education and office. The BICSc award ceremony took place in Belfast City Hall on Thursday 7 September and is one of the few ‘must-attend’ events in the cleaning and FM calendar. The event was well attended with BICSc CEO Stan Atkins and Belfast Lord Mayor Nuala McAllister in attendance who both reiterated the important contribution that professionally trained cleaning operatives provide to the economy and  the environment.

 

Sinead Sharpe HR Director commented.  “I am delighted to see so many cleaning operatives here in such an iconic building to receive recognition and their awards for what traditionally has been a low key industry. It is particularly pleasing for me to witness The Robinson Services employees once again receive awards for service excellence, as I am very conscious of the long hours of relentless training that takes place to ensure our employees  achieve the high standard stipulated by The British Institute of Cleaning Services.”

Congratulations to Eugene McReynolds, Laundry Operative at Robinson Services Laundry who was recently awarded the David Robinson Recognition Award

Congratulations to Eugene McReynolds who has been awarded the August 2017 David J Robinson award for outstanding contribution to the business.

Eugene is employed on the night shift in Robinson Services laundry.  Eugene recently identified and made safe two potential health and safety risks. Eugene’s diligence helped make safe what was a potentially a dangerous situation. Eugene was presented with a certificate and vouchers along with his award.

David Robinson Managing Director added:  “It’s a real pleasure to reward and acknowledge any Robinson Services employee. We had a fantastic list of employees shortlisted for this award and the senior team were left with a very difficult decision whilst selecting the overall winner. Eugene is a very worthy winner and we all appreciate his contribution on the night shift in the laundry.

Robinson Services are focused on delivering service excellence to our customers with the help of our most important assets – “our people”.  We have approximately 1500 employees who are out promoting our business and living the values on a daily basis.”

All Washed Up? Not a Chance as Laundry Division Staff Celebrate 70 Years of Experience

Long-serving staff from Robinson Services Laundry Division, who have been with the company for ten years or more, recently took part in a special presentation hosted by David Robinson in celebration of their dedicated service to Robinson Services.

At the presentation, held at the state of the art Laundry Division factory in Antrim there was lots of reminiscing and funny stories were told; journeying back even to a time when the staff worked in Waveney Laundry in Ballymena, before it was bought over by Robinson Services and the name subsequently changed when relocating to the new £2m investment in Antrim.

David Robinson, Managing Director of Robinson Services, commented;

“The four staff in attendance here today total a staggering combined 70 years’ service, a truly monumental figure!  The staff who attended the presentation range from all different roles within the laundry team and I would personally like to congratulate them all once more on their respective milestones within the company.  One of our longest-serving Laundry members, Pamela Fullerton, has clocked up a staggering 30 years of service to Robinson Services, and to her in particular, I wanted to show my gratitude.  Coming up close behind him is Jennifer Jackson who is in her 20th year at the Laundry!  Jason Mitchell has been working in the Laundry for 10 years as has Linda McKendry   Each and every one of our Laundry family are key members of our smooth-running operation and I want them all to know that their work is very much appreciated.  We wish them many more years of dedication to follow.”

Robinson Services Recognised at National British Security Industry Association Gala Ceremony

Congratulation to John Moore, Security Officer at Millennium House who received a National Special Commendation Award for Best Newcomer to the Security Industry for 2017.

The esteemed Security Personnel Award presentations took place at the British Security Industry Association Annual Luncheon, in the Grand Connaught Rooms, Covent Garden, London on 12 July 2017.The renowned industry awards are currently in their nineteenth year and serve to recognise the talent, dedication, skill and bravery exhibited by security personnel in their roles each and every day.

David Robinson Managing Director commented “ This is a tremendous accolade for Robinson Services and we are all extremely proud of John for achieving such a prestigious national award. Our employees invest a great deal of passion and considerable expertise to ensure the services delivered by Robinson Services are always compliant and meet the high standards expected by our ever increasing customer base.”

Robinson Services Housekeeping Team pass their first year at Queens University with Flying Colours.

Congratulations to the Robinson Services Team at Queens University Belfast having successfully completed their first year on site with the company. The contract which involved the transfer of 55 staff in July 2016 has gone from strength to strength and has also seen an increase in KPI standards, reaching the wonderful score of 100% for May 17.

David Robinson commented: we were naturally delighted when we received news of the original contract award in April 2016. The contract has since grown in size, we are also recruiting more staff and adding additional services to our university portfolio. I would personally like to thank all the staff associated with the contract, for their loyalty and their tremendous efforts in making the contract the success it has been.

Robinson Services Security Officers Rewarded by British Security Industry Association.

Pictured left to right: John Moore Robinson Services, James Kelly Chief Executive BSIA, David Robinson Managing Director Robinson Services, Peter Jebb Robinson Services.

The British Security Industry Association (BSIA) recently announced the winners of its Regional Security Personnel Awards 2017.
Now in their nineteenth year, the prestigious awards serve to recognise the outstanding achievements and invaluable contributions made by professionals working within the UK’s private security industry. The awards are presented in five different categories: Best Team, Outstanding Act, Service to the Customer, Best Newcomer and Best Use of Technology.
“Each year I am humbled to learn of the truly outstanding work undertaken by security officers in their daily roles and this year was no exception,” commented James Kelly, Chief Executive of the BSIA. “These awards are a fantastic way to showcase the hard work and talent exhibited by individual officers and teams within the industry, ranging from life-saving actions to intelligent uses of new technology. The BSIA prides itself upon representing the very best in the security industry and these winners are a testament to the true quality of our members.”
As in 2016 Robinson Services have picked up the award for “Best Newcomer” to the security industry in Northern Ireland. John Moore based at Millennium House, a large office block in the heart of Belfast City Centre, only joined the security industry in October 2016 and has already proven to be a valuable member of the site and Robinson Services team. John has also been shortlisted for The National Award for “Best Newcomer” to the security industry in The UK,
Peter Jebb has been credited with the award for “Outstanding Act” by a security officer in Northern Ireland. In July 16 whilst on duty in The Meadows Shopping Centre, Portadown, Peter intervened to prevent a member of the public from an attempted suicide in the River Bann.
David Robinson, Managing Director Robinson Services commented : “It is fantastic that the great work of The Robinson Services Security Officers has been recognised by such a prestigious organisation as The British Security Industry Association. The awards highlight the focus our company places on ensuring officers have the necessary skills and training to complete their roles in a diligent and professional manner. Our employees invest a great deal of passion and considerable expertise in carrying out their duties and the recognition received by John and Peter is testimony to this commitment.”

For more information contact Robinson Services on 028 9442 9717 or email bernardb@robinson-services.com

Congratulations to the Robinson Services staff at Foyleside Shopping Centre for demonstrating exceptional customer service

Congratulations are in order to the Robinson Services staff at Foyleside Shopping Centre, who were recently commended by Lambert Smith Hampton for demonstrating exceptional customer service in their various roles.

In these tough times for retailers, clients are more and more likely to reject bad service when a competitor in particular can offer the same service and price without the hassle. Our clients can no longer view customer service as an option and providing a positive retail customer experience is vital. A coherent and successful customer service model is the differentiating factor between a successful and unsuccessful business

Sinead Sharpe HR Director commented: “ I am naturally delighted with The Robinson Services Team once again receiving recognition for demonstrating ‘world class service’ to our retail customers.Customer experience is important to every industry, but particularly vital within Shopping Centres . Fierce competition, exacerbated by the rise of ecommerce, means it is increasingly important for the Centres to differentiate themselves .  Our employees can impact directly on the customer experience and ensuring our teams are trained to the required standard is always at the forefront of our solution”

Pictured left to right Adrian O Brien Security Supervisor, Theresa Harkin, Foodcourt Operative & Kyle McGowan Security Officer

Robinson Services Growth Continues as they are named in the Top 50 Largest Employers in Northern Ireland

Robinson Services is proud to announce that in The Belfast Telegraph Top 100 Companies in Northern Ireland  May 2017 publication the company was named in the Top 50 Largest Employers in Northern Ireland, ranking amongst other well-known names such as  Henderson Retail, Danske Bank, Teleperformance, Charles Hurst, Wrightbus and Randox.

Employing almost 1,200 staff across the Hygiene, Cleaning, Security and Laundry divisions from its Antrim Head Office and a further 150 employees within other Robinson family companies Robinson Services continues to be recognised as one of the country’s most progressive and forward thinking support services companies.

David Robinson, Managing Director of Robinson Services, commented;

“It is a great honour to be named in the Top 50  Largest Employers in Northern Ireland and is a fitting tribute to how far the business has come. From humble beginnings over 40 years ago the company has grown and developed into one of the largest private UK support services businesses. Our professional reputation in the support services market is based on consistent delivery and continual growth, a client base that now exceeds 5,000, including many of the best-known names in the UK, and a total workforce of almost 1,400 employees. We are thoroughly committed to expanding the company and our ever growing portfolio of clients which in turn generates vast employment across Northern Ireland.

For further information contact Robinson Services on 028 9442 9717 or by e mail to info@robinson-services.com